Have a question about a tumbler, a name you want printed or an order already on its way? Send us an email and a member of the Gonomax team will get back to you.
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages that arrive outside these hours are answered on the next working day, in the order they come in.
Help us answer faster
- Put your order number in the subject line if you already placed an order.
- For a change to the printed name, include the exact spelling you want and which tumbler it belongs to.
- For a damaged or misprinted tumbler, attach a few clear photos of the problem and of the shipping box.
Common questions
Many answers are already on our site:
- Track Order: check the status of your order
- Shipping Policy: printing time, transit time and delivery
- Return and Refund Policy: cancellations, returns and refunds
- Warranty: what our warranty covers
- FAQ: personalization, care and payment