Type your order number and the email address you used at checkout to see where your Gonomax order is.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order statuses explained

  • Pending payment: checkout started but payment has not been confirmed yet.
  • Processing: payment is confirmed and your tumbler is being printed and prepared. This step takes 2–4 business days.
  • Completed: the parcel has left the print studio. Transit usually takes 5–8 business days for U.S. addresses.

Once your order ships, we also send an email with a tracking number you can use on the carrier’s website.

If the lookup doesn’t work

  • Find the order number in the confirmation email we sent after checkout. If it isn’t in your inbox, look in spam or promotions.
  • Enter the same email address you used when ordering.
  • Tracking can take a day or two to update after the parcel is handed to the carrier.

Still no luck? Email support@gonomax.com with your name and order date. Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).